August 15, 2020

Vitality Spa Reopens Aug. 1 with New Protocols in Place, Now Taking Appointments

The welcoming exterior of Vitality Spa at 14 Lyme St. in Old Lyme. The spa reopens Aug. 1.

OLD LYME — “We’re so excited to be reopening our doors on Aug. 1,” Vitality Spa owner Lindsay Eisensmith says enthusiastically. Her business on Lyme St. in Old Lyme has been closed since early March due to the COVID-19 pandemic, but reopening the spa was not simply a matter of changing the sign on the door.

Eisensmith explained that in order to reopen safely and in accordance with the Governor’s guidelines, the spa has found it necessary to make a significant number of changes.

Pointing out, “When a client enters, the spa will have a very different look since we have streamlined our space and put new protocols in place,” she adds,”We’re following the State-mandated guidelines and the American Massage Therapy Association recommendations to protect our clients and our staff.”

Although the spa is currently closed, appointments can still be made either online at vitalityspa.com or by phone at 860-434-1792.

Some of the changes that have been implemented involve a client’s arrival. Under the new arrangements, a client must call from outside the spa to say he/she has arrived and once inside the building, spa staff will carry out a symptom review and temperature check at the door. Eisensmith stresses, “We will not be applying any cancellation penalty if an appointment must be cancelled at that point.”

Staff will wear masks at all times when working with clients under the new protocols.

There will no longer be a reception area inside the spa and, in light of the current news, it will come as no surprise that face masks are required for all clients, while staff wear masks and goggles or a face shield.

Precautions regarding the use of rooms include a system whereby they are alternated so that no two clients are treated in the same space consecutively. Similarly, room recovery time has been extended to allow all surfaces to be sanitized/disinfected thoroughly after every use.

Eisensmith also mentions that HEPA filters are in operation during treatment sessions for air purification and also that massage tables and face cradles will have plastic protective covers beneath the sheets to allow for thorough disinfecting between clients.

In terms of general cleanliness for both the staff and clients, touchless soap and towel dispensers. and sanitizing stations are now provided.

Business Manager Jill Stranger stands behind the new plexiglass shield at the Vitality Spa front desk.

Finally, Eisensmith notes that a plexiglass shield has been installed at the reception desk to ensure personal protection during the check-out process.

With all these changes now in place, Eisensmith is excited to greet her clients again and says that, despite all the new protocols, “They can be assured that not only are our services still outstanding, but our therapists remain as skilled as ever.”

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