February 26, 2020

Talking Transportation: Why We Love to Hate the DMV

What three letters strike fear in the hearts of every Connecticut motorist?  DWI?  NSA?  No, the DMV, our beloved Department of Motor Vehicles.

I had the pleasure of getting my new “verified” drivers license at their Norwalk office recently, girding myself for what the DMV’s own website promised would be a two and a quarter hour ordeal.

Arriving at 1 p.m. to a full parking lot, I knew I was in trouble.  After 11 minutes in the first line titled “Information,” I received my number, A104, and was told to wait.  At that point the automated system was calling A70 along with D759 and a few B numbers.  As numbers were called, people would scurry to the assigned window, but as time wore on, people moved from griping to just bailing out, leaving some numbers called but nobody appearing. That helped move things along.

My number was finally called at 2:15 p.m. for a transaction that lasted all of four minutes.  The clerk was pleasant and efficient.  I paid my $72 fee (set by the legislature) on a credit card, waited another six minutes for my picture, and was out the door at 2:37 p.m.

There are 2.6 million active drivers licenses in Connecticut and 430,000 are renewed each year, most of them by mail.  But every six years your renewal requires a new photo and more recently, an in-person visit, thanks to Homeland Security’s “Real ID” program.

As of October 2020, only “verified” drivers’ licenses (or a passport) will get you past the TSA and onto a plane.  “Verified” means your license has been issued after you show the DMV a slew of documents … passport, W2, birth certificate, bank statement, pilot’s license… proving both legal residency and identity.

You can opt for a normal license and even have it issued at AAA, if you want.  But as that 2020 deadline draws closer and people realize their driver’s license is really an ID card giving you permission to fly, the lines will get even longer.

My approval for a new license took just minutes because I had more than enough documentation.  But anyone ahead of me in line lacking even one crucial certificate slowed up the process.

Add to the mix the thousands of undocumented aliens seeking drivers’ licenses now allowed under a new law, and you get the sense that the DMV is getting very busy.

The agency has added staff, but the offices are still jammed.  The DMV says that Wednesday and Friday mornings have the shortest waits, but who’s got a job that lets them take off that much time for a paper chase?

All told my experience at the DMV wasn’t too bad.  The clerks were as speedy as their cumbersome process allowed and they even had a nice little coffee and snack stand in the waiting area.  I just am grateful this is only necessary once every six years.

Seeya in 2021!

Jim Cameron

Jim Cameron


Jim Cameron is founder of The Commuter Action Group, and a member of the Darien RTM.  The opinions expressed in this column are only his own.  You can reach him at CommuterActionGroup@gmail.com  

For a full collection of “Talking Transportation” columns, see www.talkingtransportation.blogspot.com

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