January 16, 2021

Letter to the Editor: Patience, Kindness of Old Lyme Postmaster, All OL Postal Workers Much Appreciated

To the Editor:

ā€œOnly Kindness Mattersā€ a popular song by Jewel, is the modus operandi of Jim Swimmer, our Postmaster of the Old Lyme Post Office. Over the years, I have witnessed his patient, kind, and personal attention as a problem solver, or just as a helpful Human Being.

December was a burdensome month for all forms of delivery due to the pandemic. There were often lineups of customers at the post office mailing packages to family and friends. Kudos to all the Old Lyme Postal Workers who handled the stream of objects coming to their counters ā€“ the packages piled up high behind the counters, which had to be sorted and started on to the next transit. Every worker was courteous and patient, and Iā€™m sure were working many more than 8 hours a day behind the scenes to keep it all moving.

Folks complained about packages that were not delivered or received in the time expected. Even Priority Mail packages and Express Mail packages were delayed. I observed and heard about several instances of parcels that were sometimes routed to the wrong post office on the way to final destination. Through it all, Patience and Kindness to all customers seemed to be the rule at the Old Lyme Post Office. Thank You to all our Postal Workers!

Sincerely,

Patricia Shippee,
Old Lyme.

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